Welcome to Calaxa! We’re committed to providing premium-quality wall clocks and wall art along with a smooth and enjoyable shopping experience. Below are answers to the questions our customers ask most often. If you need additional assistance, our friendly customer support team is always here to help.

What products does Calaxa sell?

Calaxa specializes in premium wall clocks and wall art designed to enhance your home or office. Our carefully selected collection combines stylish designs, quality craftsmanship, and lasting durability to complement a variety of interior styles.

Do you offer free shipping?

Yes. We proudly offer free standard shipping on eligible orders delivered within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

How long does shipping take?

After your order has been processed, standard shipping generally takes 5–7 business days, depending on your location within the United States.

Do you ship outside the United States?

Currently, Calaxa ships only within the United States. We do not offer international shipping at this time.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and tracking link so you can monitor your shipment until it arrives.

Can I change or cancel my order?

Yes, but only before your order has entered processing or shipping.

If you need to make changes or cancel your order, please contact us immediately. Once an order has shipped, it can no longer be modified or canceled.

What payment methods do you accept?

We accept the following secure payment options:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments are securely processed before orders are confirmed.

Is my payment information secure?

Absolutely. Every transaction is protected with SSL (Secure Socket Layer) encryption, and all payments are processed through trusted payment providers that meet industry security standards.

What is your return policy?

We offer a 14-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

Please review our Return & Refund Policy for complete details.

How long does it take to receive a refund?

Once your returned item has been received and approved, refunds are processed to your original payment method within 1–2 business days.

Please note that your bank or payment provider may require additional time to post the refund.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery.

Please include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

What happens if my package is delayed or lost?

While most orders arrive on time, shipping delays can occasionally occur.

If your package is delayed or appears lost, please contact us. We’ll work with the shipping carrier to investigate and help resolve the issue promptly.

Are product dimensions available?

Yes. Each product page includes detailed dimensions, specifications, and descriptions to help you choose the right wall clock or wall art for your space.

If you need additional information, feel free to contact our support team before placing your order.

I didn’t receive my order confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot find the email, contact our customer support team, and we’ll gladly resend your order confirmation.

How quickly does customer support respond?

Our customer support team aims to respond to all inquiries within 1 business day during our regular business hours.

Why should I choose Calaxa?

At Calaxa, we are committed to providing:

• Premium-quality wall clocks and wall art
• Elegant and modern designs
• Durable craftsmanship
• Free U.S. shipping
• Secure online payments
• Fast order processing
• Easy 14-day returns
• Responsive customer support
• A safe, reliable, and customer-focused shopping experience

Your satisfaction is our top priority, and we strive to make every purchase a positive experience.

Contact Us

If you have any questions or need assistance, we’re here to help.

Phone: +1 (620) 792-4000

Email: support@calaxa.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
1705 Main St
Great Bend, KS 67530
United States

Thank you for choosing Calaxa. We appreciate your trust and look forward to helping you find the perfect wall clocks and wall art for your home or office.